Jigsaw Health

www.jigsawhealth.com Download as a .pdf

Summary

Jigsaw Health is an online company that offers premium dietary supplements and helps people understand the importance of nutrition. Specifically the company focuses on helping customers repair magnesium deficiency through Jigsaw's sustained release technology. Because the company sells exclusively online to its quickly growing customer base of 50,000 consumers, it has always been imperative that the Jigsaw Health website and customer data are protected from hackers and online threats. Patrick Sullivan, president and co-founder of Jigsaw Health, has never once worried about the security of his site because FireHost has been his hosting partner since day one.

Challenge

Because it's exclusively an online business, eCommerce is the critical engine for Jigsaw Health. "Since our customers are inputting their credit card data on the site to purchase our supplements, it's absolutely vital that the site is secure and encrypted." Additionally, Sullivan sees site traffic spike every time they do a special promotion and anticipates site traffic will grow significantly in the coming years, making scalability a close second on the hosting priority scale. "We run promotions several times a month that drive a spike in orders through the website in a very short period of time. Scaling to handle that traffic is absolutely imperative for us to meet our growth goals. We cannot risk a slow site or any downtime."

Solution

Jigsaw Health chose FireHost as its hosting partner at its inception based on its focus on security. "We have never had a security breach or successful attack because we have always worked with FireHost," said Sullivan. The successful record isn't for lack of effort, though. Sullivan continues, "We've definitely seen threats against our site, it's just that none of them have gotten anywhere. FireHost has kept our site safe from everything from SQL injections to DDoS attacks and Drupal injection attacks." Sullivan's number two priority has also been well served by FireHost. When JigsawHealth.com experiences sudden jumps in traffic due to marketing promotions, they are easily handled by FireHost. And Sullivan appreciates that he can scale server usage up or down as needed and on his own, without having to put in a customer service ticket.

That kind of control makes a difference, especially when he plans a promotion on the fly. The site always performs well and is fast for customers placing their orders. "We've had no growing pains with FireHost. They have just continued to innovate and smartly add technology and services that make it easy for us to increase our usage when we need to. It's simple." Outside of his two top main concerns – security and scalability – Sullivan has had a healthy dose of customer service from FireHost. "Any time I contact FireHost, I have a response within five minutes from someone on their team. Most everything is resolved in 30 minutes." According to Sullivan, it doesn't matter if it's 2 a.m., 6 p.m., a regular Monday or Thanksgiving Thursday – Fire Host is on call to make sure that Jigsaw Health is online and secure. "If you are looking for fast, secure hosting and top-notch customer service, stop looking. FireHost is your answer."

Visit Jigsaw Health's secure website:
www.jigsawhealth.com